Privacy Policy

Collection And Utilization Of Personal Information

Here “Personal Information” means information about an identifiable individual. may or may not collect some persona information. This information can be required when you

  • Open an account on
  • Ask some question or try to find some answer
  • Use the website for any purpose or
  • Try to contact us with some comments, emails or have any question or doubts.


You will be asked to open an account on when you visit the site for the first time. Here you need to share some of your personal information with such as your name, email address, gender and age so that you can manage your account well.

Using is here to provide you with general medical information. You can do so by asking a question or searching for questions that are already asked by some other users. We try to find out the answer for you and present it to you as per your question; we collect some information from your question to perform this task. We can help you to connect with someone who can give the answer or offer some additional resources for your assistance. When you use for medical information we collect and then use your search terms to locate the best and most relevant information as per the same.

Customer Service

To give the answer to your comment, question or complaint we may need your personal information like your name or email ID. Our customer service department may retain this information to serve you smoothly and quickly in future as well.

Discloser Of Personal Information will not disclose rent, trade, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.

Service Provider Arrangements may deliver or otherwise make available your information to our partners, affiliates and other third parties who provide certain services on our behalf.

Sale Of Business

We may transfer your information as our asset when having some sale of a business or any other kind of changes we have in our business and website.

Technical Information

When you use the website then we collect some general information about your system as a technical information such as your IP address, the page requests, operating system and the browser type, etc.

Safeguards implemented technical, administrative and physical safeguards that are designed to protect your personal information in our custody. With the help of this safeguard, we try to stop any unauthorised access or control over this information.

Third Party Links may contain links to the websites or web pages that does not belong to us. We provide these links for the convenience of the users. never promotes or endorses any of those websites or links for any purpose.

Access To Your Personal Information

You have all the rights to access, modify and edit any of your personal information in case you think that they are not updated or accurate.

Changes In The Policy may change and update the Privacy Policy periodically. All the users will be notified through our website regarding this change and updates.

Payment Policy

All fees for consultations are to be paid upfront before availing consultations on the website. After submitting a consult, the Doctors on the panel become committed to devoting their time and offering the consult. At this stage of operations, once a request for consult is submitted, no calls for refund owing to cancellations will be considered. We would try to help in this matter on a case by case basis and would attempt to offer a part-refund.

Refund Policy

All one-time consults are offered with 100% Satisfaction Guarantee. In the least likely case if you are not satisfied with the first reply from our Doctors, please email us your feedback and the reason to claim the refund. Please don’t ask any further follow-up questions to the Doctor is you are seeking a refund. Our consumer service will contact you within 1 business day and upon evaluation we will return your money within 7 business days.

The refund policy is ONLY for genuine cases where the Doctor has given a misdiagnosis, didn't consult with the utmost focus, missed details, etc. The grounds for dissatisfaction don't include if the Doctor has suggested an investigation, has suggested steps which can't be performed online or has recommended to visit an ER / Consult a local physician. In such cases, the consult is open, and one can follow-up post investigation. We also provide a further grace period to get the investigations done.

In the event your request for consultation or other service is accepted but post-payment due to unexpected and extenuating circumstances, your request is either rejected or not acted upon or delivered as per the pre-defined terms of the said service; You will be given an option of opting for another request for consultation OR will be offered a complete refund, if you so desire. The refund will be credited to your account within 14 working days.

In case your credit card/debit card/payment account has been accidentally over-charged, please notify ConsultTheDoctor of the same at the earliest. ConsultTheDoctor will refund the outstanding amount to your Payment Account within 14 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, ConsultTheDoctor will debit the outstanding amount from your Payment Account and notify you of the same.

It is mandatory for the patients to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.